FAQs


Need some answers to those all important questions?  Then you'll find them here:

OUR COMPANY

Where are you based?

I am based in Blackburn, England, UK

When was Love Hijab founded?

Love Hijab was founded by me, Nazira, in 2013.  May 2013 to be more precise from my living room with my phone and nothing else.  You see, I used to bake cakes, and loved it but I knew I couldn't carry on so I decided to start Love Hijab and I haven't looked back since.  I still bake cakes from time to time and I still use my phone to run my business.    

 

DELIVERY

Do you ship worldwide?

    Yes, of course!

    Is delivery really free?

    Yes!  Delivery is FREE on all orders including International orders too!  See our Delivery Terms for further details

    How much is delivery when it's not free?

    UK Delivery - Free on all orders // £4.95 Tracked

    Europe Delivery - Free on all orders via International Economy // Royal Mail Standard starts from £4.95 // Royal Mail Tracked starts from £9.95

    Rest of the World Delivery - Free on all orders via International Economy // Royal Mail Standard starts from £5.95 // Royal Mail Tracked starts from £9.95

    You will be able to see the correct delivery charge at the checkout where you can choose your delivery option.

    For full details regarding Delivery please see our Delivery Terms.  

    When will my order be despatched?

    Once you have placed your order it will be despatched on the next working day.  We make a trip to the post office everyday except weekends and holidays.  If you place an order during this time then it will be despatched on the next business working day.

    When will my order arrive?

    UK - Royal Mail First Class; usually takes one business working day // Royal Mail Second Class; 2-3 working days // Collect Plus Tracked; 3-5 working days

    Europe - Royal Mail Standard; 3-5 working days // Royal Mail Tracked; 3-5 working days // International Economy; see below

    Rest of the World - Royal Mail Standard; 5-7 working days // Royal Mail Tracked; 5-7 working days // International Economy; see below

    The timescale for deliveries via International Economy are:

    Western Europe in up to 2 weeks

    Eastern Europe in up to 5 weeks

    North America in up to 6 weeks

    South America, Africa and Asia in up to 8 weeks

    Australia in up to 12 weeks 

    Can I track my order?

    Your order will only be tracked if the tracked option is chosen at the checkout.  You will receive your tracking information once your order has been despatched.  Royal Mail Standard and International Economy are non trackable delivery options.

    What happens if I choose to 'Pick Up' my order?

    If you are in or around Blackburn and choose to pick up your order, you will receive an email with full details of where you can collect your order.  

     

    ORDERING

    How do I place an order?

    You can place an order simply by choosing the collection from the 'Hijabs' menu at the top of the homepage.  Select the hijab colour option and choose which shade you like.  'Add to Cart' and choose to either 'Continue Shopping' or 'Checkout'.  At the Checkout page enter all the 'Customer Information' correctly and proceed to the 'Shipping Method' page.  Here you will be able to view all the shipping methods and prices for your order; Royal Mail Standard, Royal Mail Tracked, Royal Mail International Economy, Pick up.  Select which method of delivery you would like to choose and you will be directed to the 'Payment Method' page.  Choose to pay for your order via Paypal or Credit/Debit Card and finally Review and Confirm your order. 

    Can I change my order?

    Unfortunately, since we start working on orders pretty much straight away, once orders have been placed we cannot make amends.

     

    REFUNDS/EXCHANGES

    Do you accept returns/exchanges?

    Yes.  You'll find all the details in our Returns Policy

     

    PAYMENT

    What payment methods do you accept?

    We accept Paypal payments as well as Credit/Debit Cards.

     

    HIJAB SIZE GUIDE

    What is the size of your hijabs?

    All our hijabs are maxi/oversized, typically 180cm x 110cm.  There is plenty of fabric for full coverage and playing around with different looks and styles.  All hijab measurements can be viewed in the description of each collection.

     

    SOCIAL MEDIA

    Where can I find you on Social Media?

    You can find me everywhere on social media, you'll find all the links at the bottom of this page.

    Which one is your fave?

    Instagram, of course!  Find me here @love_hijab

     

    LOVE HIJAB GIRL BLOG

    Do you have a blog?

    Yes, I do!  I write about fashion, food and lifestyle as well as our homeschool journey.  You'll find the Love Hijab Girl blog here.  I hope you enjoy reading my posts.

    I am a blogger/influencer, can I collaborate with you?

    From time to time we like to collaborate with bloggers and influencers.  If you would like to collaborate with us, please email lovehijabgirl@gmail.com

    I am a business/company, can I be featured on your blog?

    If you would like to be featured on the Love Hijab Girl blog please send an email to lovehijabgirl@gmail.com

     

    LOLS

    Do you shower in your hijab?

    Yes, I use Hijab and Shoulders!  How about you?

     

     

    Didn't find your question here?  What would you like to know?  Email lovehijab@live.co.uk